Terms and conditions for reservation

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By your payment to La Grenouille Vacances in Hautefort you confirm that you accept following terms and conditions:

Campsite

1. Reservations can be made by telephone or by (e) mail. Reservations are only binding upon receipt of a 50% deposit of the total amount due for your rental. This payment must be made within two weeks after making your reservation. By means of your (advanced) payment you declare that you agree with our house rules and swimming pool rules. The remainder of the amount must be paid into our bank account two weeks before arrival. If you do not pay on time, we reserve the right to cancel your reservation and there will be no refund of the paid deposit.
2. We ask you to inform us by telephone if you are delayed for any reason and you still want to keep your reservation. Without written notification we cannot reserve your pitch for longer than 24 hours after the date of reservation. Consult us for an eventual agreement.
3. In case of cancellation, the following costs are for your account:
3.1. 50% of the camp fee of the booked period, provided you cancel in writing at least 15 days before the agreed arrival day.
3.2. 100% of the camp fee of the booked period if you cancel within 15 days before the agreed arrival day as well as on or after the day of arrival.
3.3 No refund will be given in case of early departure, regardless of the reason.
3.4 We advise you to arrange for a cancellation insurance.
4. If you want to change the date of arrival or departure we cannot guarantee you the pitch you have reserved, though every effort will be made to come to a mutual agreement.
5. You must accept our house rules and the swimming pool rules which will be sent with the confirmation of reservation.
6. La Grenouille Vacances cannot be held responsible for loss, theft, damage or injury of any kind (including the swimming pool), caused to or by camping guests.
7. Visitors only in prior consultation.
8. Pets are no longer allowed from 2020, with the exception of those of previous guests. Their pets are welcome (free of charge and under our conditions).
 

Gîte

1. Reservations
1.1. You can make reservations by telephone or by (e) mail. Reservations are only binding upon receipt 50% of the total amount due for your rental. This payment must be made within two weeks after making your reservation.
1.2. The rest of the rental must be paid six weeks before arrival. If you make a reservation less than 6 weeks in advance, the amount of rent must be paid in full before arrival. In case of non-payment, La Grenouille Vacances reserves the right to cancel your reservation and you are not entitled to a refund of any down payment you made.
1.3. The terms of cancellation will apply to the amounts already paid in advance and will not be reimbursed (see item 2)
2. Terms of cancellation
2.1. Cancellations must be done in writing and be addressed to La Grenouille Vacances in Hautefort. After having received the cancellation La Grenouille Vacances will send a confirmation. 2.2. For cancellations up to six weeks before the date of arrival we will charge you 50% of the total amount.
2.3. For cancellations less than six weeks before the date of arrival we will charge you the full amount.
2.4 No refund will be given in the event of early departure, regardless of the reason.
2.5 Cancellation insurance is not included. We recommend you to arrange for insurance.

3. Responsibilities of the occupants and deposit
3.1. During your stay in the gîte (holiday house)of La Grenouille Vacances you are fully liable for the house you have rented, including furnishing / equipment and all the items that belong to the house. Damage caused by the occupants, guests or fellow travelers, must be paid immediately and in full to the proprietor.
3.2. We ask a security deposit of € 200 for the gîte payable with the remainder of the rent. If you have left the house in the state you found it, we will refund you by bank within two weeks after your departure.
4. Responsibility La Grenouille Vacances.
La Grenouille Vacances cannot be held responsible for loss, theft, damage or injury, of all any kind (including the swimming pool), caused to or by tenants of the gîte or caravan or to or by our camping guests.
5. Maximum occupation, guests, pets
5.1 You have to respect the maximum capacity of the gîte (2 - 4 depending on your reservation). If you exceed the maximum occupancy the contract will be considered void and you will be refused entry to the house.
5.2 You always have to inform us on advance if you want to receive guests.
5.3 Domestic animals are not allowed in the gîte.
6. 6.1. Under no circumstances is the tenant allowed to sublet the rented property or to make it available to others.
6.2. House rules and swimming pool rules present at the gite are an integral part of the rental agreement and must therefore be strictly adhered to. If these rules are not complied with, the lease can be irrevocably broken and canceled, without any right to compensation or refund of the rent.
   
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